Solidres operations guide
Use this guide for day-to-day bookings and oversight. Read Safety checks before changing availability, money, or guest records.
The booking hierarchy
Category
└── Property
└── Room type
└── Individual room(s)
- Category groups properties—for example, a brand or destination.
- Property is the accommodation business or location guests book.
- Room type is the sellable kind of accommodation, such as “Double Sea View.” It sets capacity, features, and rates.
- Room is the actual physical unit allocated to a guest, such as room 204. Several rooms can share one room type.
Reservations connect a customer, dates, rooms, prices, extras, payments, and status. A rate plan tells Solidres what a room type costs and when it can be booked. A block closes availability without creating a guest reservation.
Which screen should I use?
| When you need to… | Start at… |
|---|---|
| See today’s occupancy or make a quick booking | Solidres → Front Desk |
| Check a guest in, out, or record a no-show | Solidres → Reservations |
| Change a booking, payment, extra, or invoice | Solidres → Reservations |
| Record a deposit, payment, or balance settlement | Solidres → Reservations |
| Send a guest message or resend booking information | Solidres → Reservations |
| Cancel a booking or check its cancellation terms | Solidres → Reservations |
| Change a price or minimum-stay rule | Solidres → Room Types → [room type] → Rate plan |
| Set accommodation tax or tourist levies | Solidres → Properties / System Info → Tourist taxes |
| Create a paid or free add-on | Solidres → Extras |
| Create a coupon or automatic offer | Solidres → Coupons / Reservations → Discounts |
| Set booking-email wording | Solidres → Emails |
| Change rooms, capacity, or property details | Solidres → Properties |
| Review financial/occupancy figures | Solidres → Reservations → Reports |
| See management trends | Solidres → Dashboard |
| Find a returning guest | Solidres → Customers |
| Coordinate cleaning and room readiness | Front Desk plus the property's housekeeping handover process |
| Manage tours, activities, excursions, wine tastings, or massage/SPA sessions | Experiences → Reservations |
| Request, review, and publish guest feedback | Solidres → Customer Feedback |
A note about add-ons
This guide covers the current official add-ons installed for this site. The legacy Complex Tariff and Statistics features are not used: Rate Plan replaces Complex Tariff, and Reports replaces Statistics. Screens and options can differ if an add-on is disabled or its licence has expired.
Accommodation reservations and Experience reservations are separate records, with their own statuses, origins, reports, and payment history. Do not assume changing one changes the other.
Reading a procedure
Each live procedure gives you a check before you act and a check afterwards. Solidres is this property's source of truth. Stop and ask the site administrator if the screen, labels, or result differs from the guide—especially when it affects bookings, prices, payments, invoices, or availability.