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Morning overview, arrivals and room moves

Start at: Solidres → Front Desk
Use for: today’s arrivals and departures, room assignment, moving a guest, or extending a stay.

Before you begin​

  • Confirm that you are viewing the correct property and date range.
  • Compare arrivals and departures with the team’s handover notes.
  • Do not move a room while another staff member is editing the same reservation.

Review the day​

  1. Open Solidres → Front Desk and set the tape chart to today.
  2. Read the KPI strip and scan the rows for arrivals, departures, occupied rooms, and payment markers.
  3. Open a reservation from the chart when you need its guest, dates, status, or payment details.
  4. Record operational notes in your property’s handover process; do not use a room move as a substitute for a reservation note.

Assign or move a room​

  1. Find the reservation bar and the intended physical room row.
  2. Confirm the new room is open for the entire stay—not only tonight.
  3. Drag the reservation only when the Front Desk shows a valid drop target. If the action opens a confirmation, read the dates and room number before confirming.
  4. Open the reservation after the move and verify its assigned room and dates.

Extend a stay​

  1. Check that the guest’s current room remains free for every extra night.
  2. Use the chart’s extension action only after confirming the rate and payment policy with the guest.
  3. Open the reservation record and verify new dates, revised total, and any required payment follow-up.
Do not improvise overbooking

If the chart conflicts with a room block or a guest’s confirmation, pause. Check the reservation record, assigned room, and availability before promising a room.

Verify​

Refresh the chart, then confirm the reservation appears once, in the intended room and date range. Check that the next arriving guest is not displaced.

Local procedure to verify​

TODO — verify/write locally: The official documentation currently does not provide a Front Desk article for Solidres 4.7. Confirm the exact button labels, drag/drop rules, and check-in/out status workflow in this property’s staging site before using this page for staff training.