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Staff and housekeeping handover

Start at: Solidres → Front Desk
Use for: sharing room-ready priorities between reception, housekeeping, and maintenance.

Purpose​

Solidres provides the live stay and room-allocation view. Housekeeping should use it alongside the property’s agreed cleaning checklist and handover process—not as a replacement for either.

Start-of-shift room list​

  1. Reception opens Solidres → Front Desk for today and confirms the correct property.
  2. Identify departures first, then same-day arrivals, occupied rooms, maintenance blocks, and rooms with stay extensions or moves.
  3. Give housekeeping a prioritised room list using the property’s normal handover format. Include room number, required-by time, and only the guest information necessary to do the work.
  4. Flag discrepancies immediately: a room shown occupied that is empty, an unlisted departure, a room move, damage, missing items, or a maintenance issue.

Room-readiness cycle​

Use the property’s approved states consistently: departure/dirty → cleaning in progress → inspected → ready, or out of order when maintenance prevents sale. Reception owns availability; housekeeping owns factual readiness information.

During the day​

  • Reception updates the handover when a booking is moved, extended, cancelled, or newly created.
  • Housekeeping reports a room ready, inspected, or unavailable using the property’s approved workflow and gives reception the room number, state, time, and issue owner.
  • Use a block for a room that must not be sold because of maintenance; do not use a housekeeping note as an availability control. See Block rooms for maintenance or private use.
  • Treat guest names, stay dates, and room information as confidential. Share only what each staff member needs for the task.

Maintenance escalation​

  1. Record the fault and immediate safety risk through the property’s maintenance process.
  2. Tell reception whether the room can be sold, occupied, inspected, or must be blocked.
  3. Reception creates/updates the availability block when the room cannot be sold; housekeeping does not rely on a verbal note to stop a sale.
  4. On repair, require inspection before returning the room to ready/saleable status.

End-of-shift check​

  1. Reconcile the room list against the Front Desk chart.
  2. Confirm all ready rooms, outstanding rooms, room moves, and blocks are handed to the next team.
  3. Escalate any unresolved availability conflict before the next arrival is checked in.
Do not invent room states in Solidres

The official Solidres documentation does not define a standard housekeeping-status workflow for the Front Desk screen. Do not train staff to click a “clean” or “ready” control until the property has tested and documented the exact installed behaviour.

Local procedure to verify​

TODO — verify/write locally: Add the exact room-status fields, allowed transitions, who may update them, and the handover tool used by this property after testing on staging. If no Solidres room-status feature is enabled, keep this page as the operational handover procedure only.