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Take a walk-in or phone booking

Start at: Solidres → Front Desk
Use for: an immediate booking taken in person or by telephone.

Before you begin​

  • Confirm the guest’s dates, number of guests, room preference, price, cancellation terms, and contact details.
  • Search Customers first if the guest may have stayed before; use the existing record where appropriate.
  • Check the tape chart for every night requested, including the check-out date convention used by your property.

Create the reservation​

  1. In Front Desk, find an open area on the required room/date row.
  2. Select the open dates to begin a quick reservation. If the exact interaction differs, stop and use the local procedure below.
  3. Enter the guest and stay details carefully. Add approved extras only after confirming their price and charge basis.
  4. Review the total, taxes, deposit requirement, and payment method with the guest.
  5. Save the reservation, then open its full record in Solidres → Reservations.

Verify​

Confirm the reservation code, guest contact details, dates, assigned room, status, total, and payment balance. Give the guest the correct confirmation according to your property’s process.

Payment safety

Only record money that was actually received, using the property’s approved payment method and reference. Never mark a reservation paid merely because payment was promised.

Local procedure to verify​

TODO — verify/write locally: Confirm the Front Desk quick-entry fields, availability selection, confirmation action, and whether it creates a draft, confirmed, or another default status in this installation.