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Manage arrivals, departures and no-shows

Start at: Solidres → Reservations
Use for: checking guests in/out, handling a no-show, or recording an early or late departure.

Use the reservation status deliberately​

The reservation summary shows the guest, dates, booking status, payment status, total paid, and balance due. A status change can release availability and may notify the guest, so never treat it as a casual note.

Official Solidres reservation summary

Official Solidres documentation image: “A reservation.” Downloaded for this guide; see source and attribution.

Check in a guest​

  1. Find the reservation by code or guest name; confirm identity, dates, room, party size, and the physical room assignment.
  2. Review balance due, payment method, required documents, and any notes or extras before taking payment or handing over keys.
  3. Record only money actually received, with its method and reference.
  4. Change to the approved Checked-in status and confirm the result on the reservation and Front Desk view.
  5. Add an internal note for a material handover item, such as a deposit, accessibility request, or late-arrival arrangement.

Check out a guest​

  1. Reopen the reservation and verify all nights, extras, tax, damages/charges authorised by policy, and the final balance.
  2. Record/settle the actual payment before changing the stay status.
  3. Issue the invoice or receipt when required by the property’s process.
  4. Change to the approved Checked-out status, then verify the room becomes available for its next valid booking.
  5. Confirm any feedback request is sent only according to the property’s approved Feedback workflow.

No-show, early departure, and late departure​

  • No-show: confirm the guest has not arrived, check the booked rate/cancellation terms, record the decision and any retained payment, then use the approved no-show/cancellation status.
  • Early departure: do not shorten dates or refund nights until an authorised manager has checked the booked terms, payment, invoice, tax, and room availability effects.
  • Late departure: confirm the room can remain occupied, document any approved charge, update the reservation where required, and inform housekeeping.
Status is not payment

Changing a reservation to checked out, no-show, or cancelled does not prove a payment was settled, refunded, or retained correctly. Use Payments and balance due and Cancellations for the money decision.

Local procedure to verify​

TODO — verify/write locally: Insert this property's exact status names, identity/registration requirements, key handover rules, no-show time, early-departure authority, and late-checkout charge policy.