Find returning guests and booking history

Start at: Solidres → Customers
Alternative: the Quick Search administrator module for a reservation code or guest name.

Find a guest safely

1. Search by reservation code when available; it is the most precise route to a booking.
2. Otherwise search using the minimum personal data needed, such as surname and email or telephone number.
3. Check the matching guest’s contact details and booking history before selecting them. Similar names are common.
4. Open a reservation from the history when you need its full record; avoid editing customer data while only looking up history.

Privacy and data quality

• Only access guest data for a legitimate work purpose.
• Do not disclose booking history to a caller until their identity is verified under the property’s policy.
• Correct duplicated or inaccurate records only through the property’s approved data process.

Verify

When creating a new booking, confirm the selected customer is the intended person and the reservation’s contact details are current. Record consent/preferences only where your privacy policy permits it.