Maintain the staff authority matrix

Owner task: define who may view, change, approve, and publish each kind of record.
Use with: Joomla accounts and the property’s Solidres permissions.

Operating matrix

Complete and approve this matrix before giving staff access. “Escalate” means the staff member may gather evidence but may not complete the change.

Action	Front Desk	Housekeeping	Owner / Manager	Accountant
View arrival/departure room list	Allowed	Allowed	Allowed	As needed
Assign/move rooms	[set locally]	Escalate	Allowed	Escalate
Check in/out or record no-show	[set locally]	Escalate	Allowed	Escalate
Record an actual payment	[set locally]	No access	Allowed	Allowed
Approve refund, fee, or credit note	Escalate	No access	[set locally]	[set locally]
Change rates, taxes, discounts, or coupons	No access	No access	Allowed	Escalate
Publish customer feedback	Escalate	No access	[set locally]	No access
View/export financial reports	[set locally]	No access	Allowed	Allowed
View guest contact data	Need-to-know	Need-to-know	Allowed	Need-to-know

Manager controls

1. Create one named Joomla account per person; do not share an administrator login.
2. Grant the least access required for the person’s role, then test it with that account before the first shift.
3. Review access when someone changes role or leaves; remove access promptly and record who approved it.
4. Recheck this matrix after enabling an add-on or changing a workflow.

Escalation rule

If a screen permits an action not authorised by this matrix, staff must stop and escalate. Interface access is not approval to change live money, availability, guest data, or published content.